How secure is my online order?
When purchasing online using your credit card or your paypal, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card/Paypal is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website.
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
Which days do you ship?
We ship orders placed before 3:30PM PST / 6:30PM EST the next day Monday–Friday excluding holidays.